We believe that quality service is a significant facet in our effort towards becoming an excellent organisation. We are committed to serving you through continuous improvement of our services.
When serving you:
We pledge to serve you with C.A.R.E. (Courtesy, Accessibility, Responsiveness and Effectiveness)
When you write to us:
We will respond to any public enquiries within 5 working days.
When you call us:
We strive to answer your call within 5 rings.
When you visit us at the counter:
We display our name plate or tag.
We provide forms for your valuable feedback.
We are constantly looking for ways to serve you better. Your feedback is of great value to us as it will help us continually improve what we do. Please e-mail your comments to our Quality Service Manager by using this feedback form.
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