Agri-Food & Veterinary Authority of Singapore

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Service directory (by Food, Animals & Pets, Agriculture & Fisheries Sectors)
AVA's Offices & Centres

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Service Directory

General
Category	Contact Number	Email Address
General Enquiries/ Feedback	6325 7625	ava_email@ava.gov.sg
Quality Service Manager Hotline	1800 226 2250	ava_qsm@ava.gov.sg

Food
Category	Contact Number	Email Address
Enquiry on import/export/transhipment of foodstuff; Licensing/Registration of traders	(Meat / Processed egg products) 63257624 63257102 (Seafood) 63257879 63257652 (Fresh fruits & Vegetables) 63257683 63257617 (Processed food) 63258496 63250783 63250784	ava_import&export_foodstuff@ava.gov.sg
Import & transshipment of fresh fruits & vegetables; licensing of traders	63257620 63257599	lily_ling@ava.gov.sg teo_yen_ling@ava.gov.sg
Import / export / transshipment of eggs (fresh)	63257827	ava_import&export_animals@ava.gov.sg
Import / export / transshipment of eggs (salted / preserved / processed)	63257624 63257683 63257617	ava_import&export_foodstuff@ava.gov.sg
Import of processed food and food appliances	63250783 63250784	ong_swee_seng@ava.gov.sg wan_yeng_phui@ava.gov.sg
Sweetening agents and food containing sweetening agents	63258551 63258556	ava_labelsandclaims@ava.gov.sg
Irradiated Food	63258496 63257664	ava_import&export_foodstuff@ava.gov.sg
Accreditation of overseas meat & processed egg establishments	63257639 63257343	ronel_jabonero@ava.gov.sg choy_chye_hock@ava.gov.sg
Accreditation of overseas egg farms	63250925 63257346	chua_tze_hoong@ava.gov.sg chong_yen@ava.gov.sg
Registration of importers of processed food and food appliances	63258496 63253016	lim_tiong_peng@ava.gov.sg lee_sze_meng@ava.gov.sg
Licensing of food processing establishments, coldstores and poultry slaughterhouses	63258582 63257100 63258492 63255484 63257141	chu_sin-i@ava.gov.sg jannie_wan@ava.gov.sg ng_eng_siong@ava.gov.sg oh_kang_leng@ava.gov.sg wendy_lim@ava.gov.sg
Testing of food & food products	67952822 67952829	noorrani_sahul_hamid@ava.gov.sg rahmah_atan@ava.gov.sg
Export health certification for meat, fish & dairy products	67952838 67952826 67952823	shirley_chua@ava.gov.sg helen_phang@ava.gov.sg
Export health certification for processed food, excluding meat and fish products	63258496 63257683 63257617	ava_import&export_foodstuff@ava.gov.sg
Application for new food ingredients & additives and nutrition & health claims	63251227 63253092 (Food ingredients & additives) 63258551 63258556 (Nutrition & health claims)	ava_labelsandclaims@ava.gov.sg
Post-harvest technologies for fish and fishery products, vegetables and fruits, and other agri-foods	67907973	goh_kian_heng@ava.gov.sg

Animals & Pets
Category	Contact Number	Email Address
Import / export / transshipment of animals (including pets), animal feed, pet food, veterinary biologics & pathogens	62270670 63257333	ava_import&export_animals@ava.gov.sg
Import / export / transshipment of ornamental fish	67519804 67519827	poh_yew_kwang@ava.gov.sg lester_lee@ava.gov.sg
Import / export / transshipment of food fish for farming	63257102 63257879	ava_import&export_meat&seafood@ava.gov.sg
Import / export / transshipment of insects	67519842 67519843	ava_phytosanitary@ava.gov.sg
Accreditation of overseas poultry farms	63250925 63257346	chua_tze_hoong@ava.gov.sg chong_yen@ava.gov.sg
Endangered species (CITES) & other wildlife	62270670	gerald_neo@ava.gov.sg janice_yap@ava.gov.sg
Animal welfare / cruelty to animals	64719996 64717198	ava_cawc@ava.gov.sg
Control of Strays, Claim of Impounded Animals, and other Animal-related issues	1800-4761600	ava_cawc@ava.gov.sg
Dog licensing	64719987	ava_cawc@ava.gov.sg
Licensing of pet shops & animal exhibition	64717198 64719996	ava_cawc@ava.gov.sg
Sale & display of dragon fish	67519851	ava_asc@ava.gov.sg
Licensing of veterinarians	64719093 64719992	Kong_yip_seng@ava.gov.sg joanna_khoo@ava.gov.sg
Licensing of veterinary centres	64719093 64719992	Kong_yip_seng@ava.gov.sg joanna_khoo@ava.gov.sg
Testing of animal pathogens & biologics	63165168	charlene_fernandez@ava.gov.sg
Licensing of research institutions for the care and use of animals for scientific purposes	64719093 64719992	Kong_yip_seng@ava.gov.sg joanna_khoo@ava.gov.sg
Licence to possess veterinary biologics	64719093 64719992	Kong_yip_seng@ava.gov.sg joanna_khoo@ava.gov.sg
Licence to import, manufacture, process for sale, or sell animal feed (including pet food)	64719093 64719992	Kong_yip_seng@ava.gov.sg joanna_khoo@ava.gov.sg

Agriculture & Fisheries
Category	Contact Number	Email Address
Licensing matters for Farms [Land-based farms & Coastal] & related licences	63257322 63257673	yeo_meng_wah@ava.gov.sg chen_siow_lin@ava.gov.sg
Workers for agrotechnology industry	63257629 63257678 63257678	goh_toh_kwang@ava.gov.sg quek_yok_peng@ava.gov.sg fikriah_samani@ava.gov.sg
Dragon fish farm registration	67519851	ava_asc@ava.gov.sg
Import / export / transshipment of plants & related certification / schemes	67519842 67519843	ava_phytosanitary@ava.gov.sg
Plant health services (diagnostic services on plant pests, diseases & nutrition)	63165168 63165188	yap_mei_lai@ava.gov.sg ava_planthealth@ava.gov.sg
Good Agricultural Practices (GAP) Certification	67519825	melissa_chang@ava.gov.sg
Agricultural pesticides	63257680	low_bee_leng@ava.gov.sg
Jurong Fishery Port- port clearances & entry permits	62651680 62655052	ava-jfp@ava.gov.sg teh_kihua@ava.gov.sg
Senoko Fishery Port- port clearances, entry permits fisherman's registration, inboard fishing vessel licence	62579760 62576721	ava-sfp@ava.gov.sg tang_kok_eng@ava.gov.sg
Horticulture services	67519822	ava_hsc@ava.gov.sg
Aquaculture services	67519851	ava_asc@ava.gov.sg
Workers for agrotechnology industry	63257629 63257678 63257678	goh_toh_kwang@ava.gov.sg quek_yok_peng@ava.gov.sg fikriah_samani@ava.gov.sg

AVA Offices & Centres

Map

Agri-Food & Veterinary Authority
Address	Contact Number	Email Address	Map
5 Maxwell Road, #01-01 / #02-03 / #03-00 / #04-00 / #18-00 Tower Block, MND Complex Singapore 069110 Operating Hours: Mon - Thurs: 8.30am - 6.00pm Fri: 8.30am - 5.30pm Lunch Hour: 1.00pm - 2.00pm Tanjong Pagar MRT Station is 5 min away. MND Complex is opposite the Red Dot Building and next to URA which is next to Maxwell Market. Bus services available are 10, 70, 82, 97, 100, 130, 131, 167, 196 & 700.	Tel: (65) 62221211 Fax: (65) 62206068	ava_email@ava.gov.sg

Animal & Plant Health Centre
Address	Contact Number	Email Address	Map
Agri-Food and Veterinary Authority 6 Perahu Road Singapore 718827 Operating Hours: Mon - Thurs: 8.00am - 5.30pm Fri: 8.00am - 5.00pm Lunch Hour: 1.00pm - 2.00pm Bus service available is only 975 from Choa Chu Kang, the bus stop opposite Lot One. Please alight at bus stop no. B13 (four bus stops after Sungei Gedong).	Tel: (65) 63165168 / (65) 63165188 Fax: (65) 63161090

Aquaculture Services Centre
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority Sembawang Research Station Lorong Chencharu Singapore 769194 Operating Hours: Mon - Thurs: 8.00am - 5.30pm Fri: 8.00am - 5.00pm Lunch Hour: 1.00pm - 2.00pm Bus services available are 167, 169, 171 & 980. From city direction, please alight at bus stop no. B07. From the North, please alight at bus stop no. B08.	Tel: (65) 67519851 Fax: (65) 67523242	ava_asc@ava.gov.sg

Centre for Animal Welfare & Control
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority 75 Pasir Panjang Road Singapore 118507 Operating Hours: Mon - Thurs: 8.30am - 5.30pm Fri: 8.30am - 5.00pm Lunch Hour: 1.00pm - 2.00pm CAWC is located next to Jalan Pelepah. Bus services available are 10, 30, 51, 143, 176 & 188. From Harbourfront's direction, please alight at bus stop no. B05. From West Coast Road's direction, please alight at bus stop no. B06.	Tel: (65) 64719987 / (65)1800-4761600 Fax: (65) 64733687 / 64726157	ava_cawc@ava.gov.sg

Changi Animal and Plant Quarantine Station
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority Gate C7, Airport Cargo Road Changi Airfreight Centre Changi Animal & Plant Quarantine Singapore 918104 Operating Hours: Mon - Sat: 8.00am - 10.30pm Lunch Hour: 1.00pm - 2.00pm	Tel: (65) 65457522 Fax: (65) 65453023

Horticulture Services Centre
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority Sembawang Research Station 17km Sembawang Road, Singapore 769193 Bus services available are 167, 169, 171 & 980. From city direction, please alight at bus stop no. B07. From the North, please alight at bus stop no. B08.	Tel: (65) 67519822 Fax: (65) 67521244	ava_hsc@ava.gov.sg

Jurong Fishery Port
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority Fishery Port Road Singapore 619742 Operating Hours: 24 hours service Bus service available is 98 from the bus stop across Lakeside MRT Station.	Tel: (65) 62650430 / 62651680 Fax: (65) 62651683	ava-jfp@ava.gov.sg lim_bock_seng@ava.gov.sg

Marine Aquaculture Centre
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority St John’s Island Singapore Mailing address: Agri-Food & Veterinary Authority, 5 Maxwell Road #01-01, Tower Block, MND Complex, Singapore 069110	For enquiries on MAC and its services, please contact AVA’s Aquaculture Service Centre: Tel: (65) 67519851 Fax: (65) 67523242	ava_asc@ava.gov.sg

Marine Fisheries Research Department/Southeast Asian Fisheries Development Centre
Address	Contact Number	Email Address	Map
2 Perahu Road Singapore 718915 Operating Hours: Mon - Thurs: 8.00am - 5.30pm Fri: 8.00am - 5.00pm Lunch Hour: 1.00pm - 2.00pm Bus service available is only 975 from Choa Chu Kang, the bus stop opposite Lot One. Please alight at bus stop no. B13 (four bus stops after Sungei Gedong).	Tel: (65) 6790 7973 Fax: (65) 6861 3196	yeap_soon_eong@ava.gov.sg

Post-Harvest Technology Services Centre
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority 2 Perahu Road Singapore 718915 Operating Hours: Mon - Thurs: 8.00am - 5.30pm Fri: 8.00am - 5.00pm Lunch Hour: 1.00pm - 2.00pm Bus service available is only 975 from Choa Chu Kang, the bus stop opposite Lot One. Please alight at bus stop no. B13 (four bus stops after Sungei Gedong).	Tel: (65) 6790 7973 Fax: (65) 6861 3196	toh_soon_huat@ava.gov.sg

Sembawang Animal Quarantine Station
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority 10 Lorong Chencharu Singapore 769197 Visiting Hours(owners/authorised representatives for animals undergoing quarantine only): Mon - Fri: 4.00pm - 6.00pm Sat: 2.00pm - 6.00pm Sun and Public Holidays: Closed Bus services available are 167, 169, 171 & 980. From city direction, please alight at bus stop no. B07. From the North, please alight at bus stop no. B08.	Reservation of quarantine space for cats/dogs Tel: (65) 62270670 Status of your pets in Sembawang Animal Quarantine Station Tel: (65) 64822724 Fax: (65) 64822726	ava_import&export_animals@ava.gov.sg

Senoko Fishery Port
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority 31 Attap Valley Road, #02-29, Singapore 759908 Operating Hours: Mon - Fri: 9.30pm - 5.30pm the following day Sat, Sun & PH: 9.30pm - 3.30pm the following day Window Period: Mon - Fri: 5.30pm - 9.30pm Sat, Sun & PH: 3.30pm - 9.30pm Bus service available is 956 from Woodlands or Marsiling MRT Stations.	Tel: (65) 62579760/ 62576721 Fax: (65) 67548276	ava-sfp@ava.gov.sg tang_kok_eng@ava.gov.sg

Veterinary Public Health Centre
Address	Contact Number	Email Address	Map
Agri-Food & Veterinary Authority 10 Perahu Road Singapore 718837 Operating Hours: Mon - Thurs: 8.00am - 5.30pm Fri: 8.00am - 5.00pm Lunch Hour: 1.00pm - 2.00pm Bus service available is only 975 from Choa Chu Kang, the bus stop opposite Lot One. Please alight at bus stop no. B13 (four bus stops after Sungei Gedong).	Veterinary Public Health Laboratory Tel: (65) 67952822 / 67952829 Fax: (65) 68619491 Inspection Services & Epidemiology Division Tel: (65) 67952830 / 67952821 Fax: (65) 68619492


	Last updated on 17 January 2012

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