GIRO is the most convenient way to pay your invoice.
If you wish to pay by GIRO, please complete the GIRO application form (Part I only) and send to AVA for processing. Please click here to download a copy of the form. An example of a completed GIRO application form is attached here for your reference.
Your GIRO application will take an average of 4 - 6 weeks to process. Please continue to make payment using your existing arrangement until you have received notification from us that your GIRO application has been approved.
GIRO deduction from your designated bank account will be made every Friday for the previous week's transactions. If the deduction date falls on a public holiday, the deduction will be made on the next working day. Please ensure that you maintain sufficient balance in your bank account to facilitate the deduction. If the GIRO deduction is not successful, a failed GIRO notice will be sent to you.
A monthly GIRO statement consolidating the list of successful GIRO deductions will be sent to you.
Existing GIRO customers may wish to sign up for e-GIRO statement to receive your GIRO statement electronically. By signing up for e-GIRO statements, you will be able to receive your GIRO statement earlier, within 3 working days from the last GIRO deduction of the month. What's more, you can also help to save the environment by reducing paper consumption.
Join us in our efforts to protect the environment. We encourage you to go paperless and stop receiving paper statememts. Please click here to apply for e-GIRO statement.
You can also choose to pay your transactions online. Please disable your pop-up blocker before proceeding. Alternatively, you may wish to add www.psi.gov.sg to your list of allowed sites in the pop-up blocker settings. Our online services will not be available daily from 0300 hours to 0330 hours (Singapore time) due to system maintenance. We apologise for any inconvenience caused.
- For certificate/ permit transactions that are applied online through AVA's website or renewal of dog licences, please click here. You would need to have your transaction reference number ready. (eg. A9990000000001)
- For transactions that are applied online via http://www.business.gov.sg/, please make payment via the website. To access the website, please click here.
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For laboratory services that are applied online through AVA's website, please click here. You would need your user ID and password ready.
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For transactions that were not applied through AVA's website, please click here. You would need to have your invoice number ready.
You can also make payment via AXS stations located islandwide. Please scan the barcode at the bottom of the invoice/ payment slip when making AXS payment.
Payment by cheque should be crossed and made payable to "Agri-Food and Veterinary Authority" or "AVA". Please write the invoice number and your customer reference number on the reverse side of the cheque.
Cheques may be mailed to "Agri-Food and Veterinary Authority of Singapore, 5 Maxwell Road, #02-03, Tower Block, MND Complex, Singapore 069110".
Please note that the following payment modes are acceptable at our counters:
Our cashier counters are located at the following sites. Please bring along your invoice or statement of account to facilitate the payment.
- AVA-HQ
5 Maxwell Road, #02-03
Tower Block, MND Complex
Singapore 069110
Operating Hours:
Mon to Thurs - 8.30 am to 5.30 pm
Fri - 8.30 am to 5.00 pm
(Closed between 1.00 pm to 2.00 pm)
- AVA-Animal and Plant Health Centre
No. 6 Perahu Road
Singapore 718827
(for animal and plant related lab tests)
Operating Hours:
Mon to Thurs - 8.00 am to 5.00 pm
Fri - 8.00 am to 4.30 pm
- AVA-Veterinary Public Health Lab
No. 10 Perahu Road
Singapore 718837
(for food related lab tests)
Operating Hours:
Mon to Thurs - 8.30 am to 5.30 pm
Fri - 8.30 am to 5.00 pm
(Closed between 12.30 pm to 1.30 pm)
- AVA-Centre for Animal Welfare
75 Pasir Panjang Road
Singapore 118507
(for pet related transactions)
Operating Hours:
Mon to Thurs - 8.30 am to 5.30 pm
Fri - 8.30 am to 5.00 pm
(Closed between 1.00 pm to 2.00 pm)
- AVA-Plant Health Services
Lorong Chencharu
Singapore 769193
(for phyto-sanitary certificates and plant related transactions)
Operating Hours:
Mon to Thurs - 8.30 am to 5.00 pm
Fri - 8.30 am to 4.30 pm
(Closed between 12.30 pm to 2.00 pm)
Sat - 8.30 am to 12.30 pm
If payment is not made by the payment due date, a late payment charge of S$20 will be levied per invoice. This late payment charge is not applicable to invoices regulated by individual agreements.
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