GIRO is the most convenient way to pay your invoice.
If you wish to pay by GIRO, please complete the GIRO application form and send to AVA for processing. To download the form, please click here*.
* Please note that payment via GIRO is not yet available for renewal of dog licence. Dog owners have the option to renew the dog licences electronically, via cheque or at any Singapore Post outlet. Please bring along the dog licence renewal notice for payment at Singapore Post. Thank you.
Your GIRO application takes an average of 4 - 6 weeks to process. Please continue to make payment using your existing arrangement until you receive notification from us that your GIRO application has been approved.
GIRO deduction from your designated bank account will be made on every Friday for transactions dated the previous week. Please ensure that you have sufficient balance in your bank account for the deduction. If the GIRO deduction is not successful, a failed GIRO notice will be sent to you and there will be a charge of $10 for each failed GIRO deduction.
A monthly GIRO statement consolidating the list of successful GIRO deductions will be sent to you.
You can also choose to pay your transactions online:
- For renewal of dog licences or transactions that are applied online through AVA's website (such as dog licenses or permits), please click here.
You would need to have your transaction reference number ready. (eg. A9990000000001)
- For transactions that are applied online via http://www.business.gov.sg/, please make payment via the website. To access the website, please click here.
- For transactions that were not applied through AVA's website, please click here.
You would need to have your invoice number ready.
Payment by cheque should be crossed and made payable to "Agri-Food and Veterinary Authority of Singapore" or "AVA". Please write the invoice number and your customer reference number on the reverse side of the cheque.
Cheques may be mailed to "Agri-Food and Veterinary Authority of Singapore, 5 Maxwell Road, #02-03, Tower Block, MND Complex, Singapore 069110".
Please note that the following payment modes are acceptable at our counters:
Our cashier counters are located at the following sites. Please bring along your invoice or statement of account to facilitate the payment.
- AVA-HQ
5 Maxwell Road, #02-03
Tower Block, MND Complex
Singapore 069110
Operating Hours:
Mon to Thurs - 8.30 am to 5.30 pm
Fri - 8.30 am to 5.00 pm
(Closed between 1.00 pm to 2.00 pm)
- AVA-Animal and Plant Health Centre
No. 6 Perahu Road
Singapore 718827
(for animal and plant related lab tests)
Operating Hours:
Mon to Thurs - 8.00 am to 5.00 pm
Fri - 8.00 am to 4.30 pm
- AVA-Veterinary Public Health Lab
No. 10 Perahu Road
Singapore 718837
(for food related lab tests)
Operating Hours:
Mon to Thurs - 8.30 am to 5.30 pm
Fri - 8.30 am to 5.00 pm
(Closed between 12.30 pm to 1.30 pm)
- AVA-Centre for Animal Welfare
75 Pasir Panjang Road
Singapore 118507
(for pet related transactions)
Operating Hours:
Mon to Thurs - 8.30 am to 5.30 pm
Fri - 8.30 am to 5.00 pm
(Closed between 1.00 pm to 2.00 pm)
- AVA-Plant Health Services
Lorong Chencharu
Singapore 769193
(for phyto-sanitary certificates and plant related transactions)
Operating Hours:
Mon to Thurs - 8.30 am to 5.00 pm
Fri - 8.30 am to 4.30 pm
(Closed between 12.30 pm to 2.00 pm)
Sat - 8.30 am to 12.30 pm
If payment is not made by the payment due date, a late payment charge of S$20 will be levied per invoice. This late payment charge is not applicable to invoices regulated by individual agreements.
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