GIRO is the most convenient way to pay your invoice.
All transactions with AVA will be deducted from the approved GIRO account. GIRO deduction from your designated bank account will be made every Friday for the previous week's transactions. If the deduction date falls on a public holiday, the deduction will be made on the next working day. Please ensure that you maintain sufficient balance in your bank account to facilitate the deduction. If the GIRO deduction is not successful, a failed GIRO notice will be sent to you.
A monthly GIRO statement consolidating the list of successful GIRO deductions will be sent to you in the following month.
DBS/POSB iBanking Customers
If you have an Internet banking account with DBS/POSB, you can submit the application online directly to the bank by accessing your DBS or POSB internet banking websites.
Please indicate your AVA customer reference number (UEN/NRIC/FIN) under the [Bill Reference] field when applying for GIRO.
Your GIRO application* will take an average of 5 working days to process.
Non DBS/POSB iBanking Customers
You can download and complete the GIRO application form (Part I only) and send to AVA for processing. Please click here to download a copy of the form. Please refer to the example of a completed GIRO application attached here for your reference.
Your GIRO application* will take an average of 4 - 6 weeks to process.
We encourage GIRO customers to sign up for e-GIRO statement to receive your GIRO statement electronically. By signing up for e-GIRO statements, you will be able to receive your GIRO statement earlier, within 3 working days from the last GIRO deduction of the month. What's more, you can also help to save the environment by reducing paper consumption.
Join us in our efforts to protect the environment. Please click here to apply for e-GIRO statement.
* Please continue to make payment using your existing arrangement until you have received notification from AVA that your GIRO application has been approved.*