E-Services

GIRO

GIRO is the most convenient way to pay your invoice.

General Information

GIRO deduction from your designated bank account will be made every Friday for the previous week's transactions. If the deduction date falls on a public holiday, the deduction will be made on the next working day. Please ensure that you maintain sufficient balance in your bank account to facilitate the deduction. If the GIRO deduction is not successful, a failed GIRO notice will be sent to you.

 A monthly GIRO statement consolidating the list of successful GIRO deductions will be sent to you in the following month.

DBS/POSB iBanking Customers

If you have an Internet banking account with DBS/POSB, you can submit the application online directly to the bank by accessing your DBS or POSB internet banking websites. 

Your GIRO application* will take an average of 5 working days to process.

Non DBS/POSB iBanking Customers

 You can download and complete the GIRO application form (Part I only) and send to AVA for processing. Please click here to download a copy of the form. Please refer to the example of a completed GIRO application attached here for your reference.

Your GIRO application* will take an average of 4 - 6 weeks to process.

e-GIRO Statement

We encourage GIRO customers to sign up for e-GIRO statement to receive your GIRO statement electronically. By signing up for e-GIRO statements, you will be able to receive your GIRO statement earlier, within 3 working days from the last GIRO deduction of the month. What's more, you can also help to save the environment by reducing paper consumption. 

Join us in our efforts to protect the environment. Please click here to apply for e-GIRO statement.

 * Please continue to make payment using your existing arrangement until you have received notification from AVA that your GIRO application has been approved.*

Late payment charge

If payment is not made by the payment due date, a late payment charge of S$20 will be levied per invoice. This late payment charge is not applicable to invoices regulated by individual agreements.






Back to Top LAST UPDATED ON Wednesday, December 14, 2016
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