Test results will be ready within 7 to 14 days depending on the test types. There might be exceptional cases, e.g.:
- incubation tests require more than 14 days to complete
- further confirmation of delay due to equipment breakdown
You will be informed if results will not be ready within 14 days. If payment has not been made, an invoice will be sent once the laboratory report is ready. The report will be released only upon full payment for services.
You can call AVA to check if the report is ready for collection.
Tel: (65) 6316 5168
Indicate on the application form your preferred method of receipt:
- Personal collection at Animal Protection and Health Centre
For customers using our Inspection & Laboratory e-Services, results can be viewed online upon payment. The official report will be sent to you based on your preferred method of receipt.
For confidentiality reasons, reports will be sent only to the party being billed for the examination, unless it is a notifiable disease, where the relevant authorities will be notified.
Modes of payment for laboratory services include:
For customers using our opens in a new windowInspection & Laboratory e-Services, payment can be made using:
- Credit Card (VISA or MasterCard)
- Internet banking (eNets Debit)
Applications for payment by GIRO should be made in advance to allow time for processing. Find out more about payment and GIRO information.
For customers not residing in Singapore, contact Animal and Plant Health Centre for payment arrangements. Please call Mrs Chan Geok Hua at (65) 6316 5188 or email firstname.lastname@example.org.