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All ears: An attentive group of participants from DNATA Singapore.

Safe Landing of Animals:
New Guidelines and Training for Air Cargo Service Providers

New guidelines to further ensure health and welfare of animals arriving
by air. AVA also provides training to ground handling agents to help them
comply new requirements.

AVA has been working closely with air cargo service providers – SATS Ltd and DNATA Singapore Pte Ltd – on the development of the new Guidelines for the Designation of Animal Holding Room for Ground Handling Agents.

These guidelines will help AVA to safeguard the health of the animals that are imported and transhipped through Singapore, as well as to ensure that these animals are being held in suitable conditions. Beginning 1 November 2014, all ground handling agents are required to comply with these new guidelines, which include:

To ensure the well-being of animals arriving in Singapore, AVA developed new guidelines and conducted trainings for air cargo service providers.

To help ground handling agents familiarise themselves with the guidelines, AVA organised a series half-day training sessions from in 2014 and January 2015. Participants also learned more about the concepts of animal quarantine, as well as ways to look out for signs of illnesses in the animals. In addition, basic skills in animal care and handling, along with ‘live’ demonstrations of the safe and proper methods to handle dogs and cats were covered.

Response from participants has been very positive and encouraging. Not only did they show genuine interest by seeking clarification from AVA officers, they also commented that they gained a better understanding of topics covered. Furthermore, they requested for AVA to conduct additional sessions as part of the companies’ internal training programme.