Pets & Animals

Starting a Pet Shop

You will need a licence from AVA before your shop is able to display, sell, distribute or export pets. The types of animals that your pet shop is allowed to sell will be printed on your pet shop licence.

Animals allowed for sale:
  • Dogs
  • Cats
  • Rabbits
  • Guinea pigs
  • Hamsters
  • Gerbils
  • Mice
  • Chinchillas
  • Red-eared slides (red-eared terrapins)
  • Birds (birds listed in the CITES Appendices must be imported with CITES permits or Certificates of Origin)
  • Fish (fish listed in the CITES Appendices must be imported with CITES permits or Certificates of Origin)
  • Land hermit crabs (Coenobita rugosus)
  • Green tree frogs (Litoria caerulea)
  • Malayan box turtles (Cuora amboinensis) listed in CITES Appendix II

Selling & Displaying of Dragon Fish (Asian arowana or Scleropages formosus )

Aquarium shops and fish farms in Singapore must have a pet shop or fish farm licence from AVA to sell Dragon Fish. To display and sell Dragon Fish, you must fulfill Condition 10 of the Pet Shop Licensing Conditions (5) Display and Sale of Fancy Fish.

You are only allowed to sell Dragon Fish that are:

  • captive-bred
  • second generation and beyond
  • offsprings of parent fishes bred in captivity

Applying for a Licence for Pet Shop

You can apply for the Licence for Pet Shop online through the LicenceOne (AVA e-Licensing) website. Please note that you will need to locate the "Licence for Pet Shop" and log in to the LicenceOne (AVA e-Licensing) website.

How to Apply for a Licence for Pet Shop
Submit documents from these authorities in your application
Urban Redevelopment Authority (Development Control Division)

Document to submit:
  • Grant of Written Permission (for change of use of premises)
    Tel: (65) 6221 6666
    Fax: (65) 6227 4772
Housing & Development Board (Commercial Properties Department)
For HDB premises only

Document to submit:
  • Letter of approval or no objection (for use of premises)
    Tel: 1800 8663073
    Fax: (65) 6490 4848
Accounting and Corporate Regulatory Authority (ACRA)

Document to submit:
  • ACRA certificate or company’s bio-data printout
Provide your shop plans and personal particulars
  • Your Medisave statement
  • A copy of the tenancy/lease agreement or Letter of Intent for the shop
  • Layout plans of the shop showing layout of cages in the animal display area and location of quarantine area, exercise area, food preparation area, wash area, ventilation system and waste discharge system
  • Design and construction plans of the animal enclosures or cages
  • Certificate of Completion for attending compulsory training in pet welfare and animal management conducted by course providers recognised by the AVA
Have your premises inspected by AVA / Processing procedure
The licence application will be approved within 3 working days after completion of the following:
  • Receipt of all supporting documents listed in 'Step 1' and 'Step 2' submitted via LicenceOne
  • Successful result of interview
  • Inspection of premises
  • Payment of licence fee
  • A non-refundable application fee of S$90 (inclusive of S$4.50 GST) is payable upon application
  • Acceptance of application does not guarantee final approval
  • No animals are to be displayed or sold prior to receiving the final approval

Pet shop licence fee S$126 per annum
Application fee
(payable for all pet shop applications)
S$94.50 (one-time fee)

Licensing Conditions

To enhance animal welfare and the professional standards of pet shops, pet shops have to adopt the guidelines set out by AVA and comply with the Conditions of Licensing.

Revised Pet Shop Licensing Conditions

Under these new revised conditions, pet retailers selling dogs, cats and rabbits must assess whether their customers are suitable to be pet owners before they sell the pet animal. There will be a pre-sale screening process where both the pet buyer and pet retailer have to complete the AVA Pet Purchase Declaration (PPD) form

Pet Shop Grading Scheme & Training

AVA licenses the keeping and display for sale of pets to safeguard the welfare of animals. AVA introduced the Pet Shop Grading Scheme in 2007 to raise standards of animal welfare and professionalism in the pet retail industry.

These pet shops are graded from Grade A to D according to their compliance with licence conditions and their adoption of best practices.

The grading scheme also promotes responsible pet ownership through better customer education and information dissemination.

Pet Shop Grades

Compulsory Structured Training for Pet Shops

To further raise the standards and professional competency of pet shop operators, operators of pet shops must attend compulsory structured training in pet welfare and animal management. The training is conducted by course providers recognised by the AVA.

Temasek Polytechnic’s Temasek SkillsFuture Academy is the first course provider recognised to conduct this training. You can find out more information on the courses, fees and schedules on Temasek Polytechnic's website.

Contact information for clarifications:

Temasek Polytechnic’s Temasek SkillsFuture Academy
Tel: (65) 6788 1212

Back to Top LAST UPDATED ON Friday, February 22, 2019
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