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AVA’s new service centre is filled with natural sunlight, uplifting colours, and a range of features that enhance the customer experience.

we have moved: relocation to jem

After more than 40 years at Maxwell Road, the Agri-Food & Veterinary Authority’s (AVA) headquarters has found a new home at Jurong East Mall (JEM). We are now located at 52 Jurong Gateway Road, Singapore 608550.

AVA’s Service Centre has also commenced operations at JEM on level 6, sharing premises with the Building & Construction Authority. At this brand new Service Centre, processes are streamlined and designed to enhance the customer experience.

We welcomed our first customers We welcomed our first customers, who were from Japan, at JEM on 15 December 2014.

Upon entering the spacious Service Centre, customers can either make use of self-help functions at the e-Bar, or obtain a queue number for services that are provided over the counter. They can simply scan their identity cards at the queue kiosk, and choose to register their mobile phone numbers for queue alerts via SMS. This means customers no longer need to wait in line, and can even run quick errands nearby. Those who do not mind the short wait will get to enjoy edu-taining videos and messages on the LED display panels, or browse through our corporate publications available on the “Green Wall”.

The e-Bar allows customers The e-Bar allows customers to complete online submissions or print watermarked documents.
Brimming with lush greenery Brimming with lush greenery, the “Green Wall”, adds vibrancy to the premises. Beside it, a queue display system clearly indicates the queue numbers that are currently being served or were missed.

While the Service Centre provides a host of useful features and a comfortable environment, we also encourage customers to use the e-Services on our revamped website (, to save time on travelling and waiting.